System Status

HOTPATCH 7.13 & 6.11: Within the next 24 hours, we’ll roll out a hotpatch to all v7.13 and v6.11 sites. The v7.13 update includes a fix for the Advanced AI Search bug along with security improvements, while v6.11 receives security improvements only.

v7.13 Release Notes and Video Review now posted: https://forum.webinone.com/t/v7-13-release-notes-and-video-review/2580, along with our first AgentOne release notes (v1.4): https://forum.webinone.com/t/agentone-v1-4-0-1-4-1-release-notes-and-video-review/2581

v7.13 RELEASE: All v7.13 trial sites will be re-patched with fixes, and live sites will be updated according to datacenter location during non-business hours, while the Portal/Admin will experience ~5 min downtime. The update will be rolled out within the next 24 hours.

v6.11 PATCH: All v6.11 sites will also be updated with a new patch within the same window.

INCIDENT REPORT: Full details on the recent incident are now available here: https://webinone.com/incident-reports/nov-3-2026

INCIDENT UPDATE (Nov 3, 2026, 11:30–12:06 UTC): For ~36 minutes, websites remained available but static assets (CSS, images, etc.) failed to load due to a newly rolled-out security policy that unintentionally restricted access to the S3 bucket serving these files. The policy was rolled back, immediately restoring full functionality. A full incident report will be shared within the next 24 hours.