Portal Support Enhancement

Here are a few suggestions to improve the support page’s usability.

Improve Navigation: Add standard pagination 10,20,50 to the view. Currently, the fixed 50-item limit.
Declutter History: Add an Archive or Delete function. Many old cases are no longer relevant; an auto-delete for cases older than 18 months would also be helpful.
Prioritize View: Split the dashboard to show Active Cases at the top and Solved Cases below. This ensures urgent items aren’t lost in the list.
Enable Attachments: Add the ability to upload files/screenshots when submitting a case to help resolve issues faster.

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